Questions

No. Turnaround is production time. It varies by product, often from 3 to 15 business days, and many jobs are planned for 5, 7 or 10. Some products can be same day. A larger quantity or more finishing takes longer. Allow extra days for the courier.

Once the order is placed and the print-ready file is uploaded and approved. If you asked for a proof, it starts when that proof is approved and payment is complete.

A proof approved by 22:00 IST on a business day counts as that day. A three-day job approved by 22:00 IST on Monday is due out by the end of Thursday. Saturdays, Sundays and public holidays are not production days.

The clock does not start if any of these are still open:

• The files have not been sent.
• The files are not print-ready.
• A requested proof has not been approved.

Yes, when the file, the proof and the payment are in. If the press misses that commitment, the remedy is a refund of rush charges up to 5% of the product price, not including shipping, or a courtesy rush on the next job.

A job can be cancelled for a missed date only when the original order says it is time-sensitive and that you do not want it processed if it cannot ship by the contracted date.

The press is not responsible for courier delays, or for loss caused by a late delivery. The arrival date is an estimate. Air goes with FedEx or UPS. A full schedule can also limit how far a date can be pulled forward.

We try. Tell us early, and tell us what the job needs, if the date has to move. Ask for this year’s holiday closures before you promise a date.

Air is door to door. Ocean is door to port only. Ocean prices are given when you ask. They are not added automatically.

Send print-ready files, approve the proof promptly, and put the order number on emails and other notes about the job.

We try to ship on the due date or before. If you need the job sooner, ask for a faster turnaround when you order.

Production is closed on Saturdays, Sundays and public holidays. Closures include Labour Day, Independence Day, Dussehra, Diwali, Christmas, Makar Sankranti, Republic Day and Holi. The dates change each year, so ask for the current list before you promise a date.

Once the order is confirmed, the amount shown is due, including shipping and handling where they apply. There is no refund after prepress has the job.

If no work has started, the order may be cancelled the same day. A cancellation fee of $15 applies, plus any proof charges. This site does not keep an order account. Call or email the press and quote the order.

Yes, until you approve the job. After you approve the files, a change cannot be promised. If you asked for a proof, you can still change the artwork before you approve that proof. After the proof is approved, the job goes to production.

We try. It depends on the artwork, the press schedule, the day and the product, and a change cannot be promised. Quantity or paper changes can add cost. Adding a hard-copy proof after the order is likely to add a fee.

We try to keep prices accurate. A configured price is confirmed when you order. If a product is listed at the wrong price or with the wrong options, we may refuse or cancel that order, contact you for instructions, or cancel and tell you. Prices can change without notice.

This website does not keep accounts, and it will not email you a password. Do not send a password by email. Call +91 94350 44039 or write to s.s.graphics.mail@gmail.com if you need help with an older order.